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Toyota official: Automaker will assure cars quality and listen to customers' complaints

2010-03-31 14:36 BJT

The Toyota official in charge of quality control for the Chinese market says the automaker will assure its quality and listen to customers' complaints.

Toyota Motor Corp President Akio Toyoda (L) and Executive Vice President Shinichi Sasaki bow to reporters at a news conference after the first meeting of its Special Committee for Global Quality at the headquarters in Toyota, central Japan, March 30, 2010.REUTERS/Kim Kyung-Hoon
Toyota Motor Corp President Akio Toyoda (L) and Executive Vice 
President Shinichi Sasaki bow to reporters at a news conference 
after the first meeting of its Special Committee for Global Quality 
at the headquarters in Toyota, central Japan, March 30, 2010.
REUTERS/Kim Kyung-Hoon

In a comment to Xinhua News Agency, he also said Toyota will pay more attention to Chinese customers as the market there is undergoing fast development. To archive that, the Japanese auto giant has formed a special team to analyze customers' advice on a daily basis and improve communication with them.

In addition, Toyota also plans to set up quality control offices in several major cities in China so that technicians will have immediate contact with customers in trouble.

Editor: Du Xiaodan | Source: